PRIVACY POLICY — ONLI SPICES

(Legal entity: Onli Foods)

Last Updated: March 2026

1. INTRODUCTION

At Onli Foods (brand: Onli Spices), we are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.onlispices.com) and make purchases from us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

We reserve the right to make changes to this Privacy Policy at any time. We will alert you about changes by updating the “Last Updated” date of this policy. Your continued use of our website after such changes constitutes your acceptance of the updated policy.

2. INFORMATION WE COLLECT

We collect information that you provide directly to us when you:

Register or create an account on our website
Place an order or make a purchase
Subscribe to our newsletter or marketing communications
Contact us via email, phone, or our contact form
Leave product reviews or comments
Participate in promotions, contests, or surveys

The types of personal data we may collect include:

Full name, email address, and phone number
Billing address and shipping/delivery address
Payment information (processed securely via third-party payment gateways — we do not store card details)
Order history and purchase preferences
IP address, browser type, operating system, and device information
Browsing behaviour on our website (pages visited, time spent, clicks)
Cookie data and usage analytics (see Section 7)

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

Process, confirm, and fulfill your orders, including shipping and delivery
Manage your account and provide customer service and support
Send you transactional emails (order confirmations, shipping updates, delivery notifications)
Send marketing and promotional communications — only if you have opted in. You can opt out at any time by clicking “Unsubscribe” in any email or by contacting us directly.
Improve our website, products, and overall customer experience
Run loyalty programs, discount offers, and referral campaigns
Detect and prevent fraud, unauthorized use, or abuse of our services
Comply with applicable laws, legal processes, and regulatory requirements
Conduct internal research and analytics to improve our product range and brand experience

4. SHARING YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information with trusted third-party service providers who help us operate our business, including:

Shipping and logistics partners (for order delivery and tracking)
Payment gateways such as Razorpay, PayU, Paytm, or similar platforms (they process your payments under their own privacy and security standards)
Email marketing and communication platforms
Analytics platforms such as Google Analytics and Meta Pixel (only anonymised and aggregated data is shared)
Customer support and helpdesk tools
WooCommerce and WordPress hosting/technology infrastructure providers

All such third parties are contractually obligated to keep your information confidential and to use it only for the specific services they provide to us.

We may also disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of Onli Foods, our customers, or others.

5. DATA RETENTION

We retain your personal information only for as long as is necessary for the purposes described in this Privacy Policy. Specifically:

Order and transaction data is retained for a minimum of 7 years, as required under Indian tax and accounting law (GST Act, Income Tax Act).
Account data is retained as long as your account remains active or until you request deletion.
Marketing data is retained until you unsubscribe or request deletion.
Log and analytics data is typically retained for up to 24 months.

6. YOUR RIGHTS UNDER INDIAN LAW

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, 2023, you have the following rights:

Right to Access: Request a copy of the personal data we hold about you.
Right to Correction: Request correction of any inaccurate or incomplete personal data.
Right to Erasure: Request deletion of your personal data, subject to legal and regulatory obligations.
Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format.
Right to Withdraw Consent: Withdraw your consent for marketing communications at any time, without affecting the lawfulness of prior processing.
Right to Grievance Redressal: Lodge a complaint or grievance with our Data Protection Officer (details in Section 12).

To exercise any of these rights, please email us at onlispices@gmail.com . We will respond to your request within 30 days.

7. COOKIE POLICY

Our website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how visitors use our site.

Types of cookies we use:

Essential Cookies: Necessary for the website to function (e.g., shopping cart, login sessions, checkout). You cannot opt out of these without affecting site functionality.
Analytics Cookies: Help us understand visitor behaviour and improve our website (e.g., Google Analytics). Data is anonymised and aggregated.
Marketing & Retargeting Cookies: Used to show you relevant ads on platforms like Meta (Facebook/Instagram) and Google. These cookies track your activity across websites.
Preference Cookies: Remember your language, region, and site preferences.

You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. By continuing to use our site, you consent to our use of cookies as described in this policy.

8. PAYMENT SECURITY

All payment transactions on our website are processed through secure, PCI-DSS compliant third-party payment gateways. We do not store your full credit card, debit card, or UPI information on our servers.

Your financial information is always encrypted using SSL (Secure Socket Layer) technology during transmission. We support UPI, Credit Cards, Debit Cards, Net Banking, and popular digital wallets.

9. THIRD-PARTY LINKS

Our website may contain links to external websites. Once you click on these links and leave our site, we have no control over those external websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the Privacy Policy of any external site you visit.

10. CHILDREN’S PRIVACY

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will delete such information from our systems.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website.

12. GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, below are the details of our Grievance Officer:

Name: Kartik Rajendra Dobole. Designation: Founder: Onli Foods (Onli Spices) Email: onlispices@gmail.com. Phone: 91 9370937763 Address: Dobole Bhavan, Ganeshpeth, nagpur-440018, Maharashtra, India

You may contact the Grievance Officer for any concerns, complaints, or queries related to the processing of your personal data. We will endeavour to resolve your grievance within 30 days of receipt.

13. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please get in touch with us:

Onli Foods (Brand: Onli Spices)

Email: onlispices@gmail.com.

Phone: +91 937093776

Address: Dobole Bhavan, Ganeshpeth, nagpur-440018, Maharashtra, India

Website: www.onlispices.com